I personally have not had work performed by the shop but am in a situation where I am trying to do the brakes on a car that most recently had the brakes done by this shop. The car in question used to be my mother's and she had Bobby's do all the work to the car until she passed it on to my family for one of the children. I am now in a situation where I have to pay a professional to repair a number of broken wheel lugs because the mechanic at Bobby's who did the brake job last installed the lug nuts using an impact wrench. For those who know - there are specific factory torque specifications for installing wheel lugs. Installed too tightly and you can warp a brake rotor, or in this instance, shear a lug nut because they were installed with too high a torque setting on the impact wrench. I will now have to spend time and money to repair the wheel lugs. I am simply trying to remove the wheels but had to use a three foot section of pipe to try and remove the lug nuts?! A number came off as they should have, but a number have simply sheared off. Remember that wheel lugs are meant to be removed using the factory supplied wrench. This is an inexcusable failure of the shop owner to properly train or hire properly trained mechanics. Ideally, lug nuts should be installed until hand tight, then tightened with a manual torque wrench in a star/criss cross pattern in two to three increases to the torque setting until the factory spec is reached. Thankfully, I found the issue before myself or my wife or one of my kids had a flat on the side of the road as they would never have gotten the wheels off to change a flat. If you choose to wheel related work done at the shop, be very clear about asking them to not over torque the wheel lugs or give them the factory torque setting.